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Immersive audit (42 hours) and post-immersion briefing:
Discreet observation / customer journey (2-night stay), operational testing, revealing the nature of the audit to staff, presentation of initial findings, and explanation of objectives and expectations for the next steps.
Organizational analysis:
Process analysis, identification of operational issues, root cause analysis, and prioritization of actions.
Written report of findings:
Anomalies and recommendations.
Debriefing with management:
Presentation of findings, recommendations, and action plan.
Immersive audit (42 hours) and post-immersion briefing:
Discreet observation / customer journey (2-night stay), operational testing, revealing the nature of the audit to staff, presentation of initial findings, and explanation of objectives and expectations for the next steps.
Organizational analysis:
Process analysis, identification of operational issues, root cause analysis, and prioritization of actions.
Written report of findings:
Anomalies and recommendations.
Debriefing with management:
Presentation of findings, recommendations, and action plan.